Des Moines’ computer software issues delay pet licenses

Illustration of a dog collar with the tag outlined in a white dashed line.
Illustration: Maura Losch/Axios

Des Moines’ $2.3 million alternative of govt laptop or computer application has designed a backlog of city do the job and hundreds of requests for program fixes, metropolis officials warned this 7 days.

  • Some of the noted hiccups and delays include pet licenses and design permits.

Why it matters: The 20-yr-old software essential an up grade, but the new difficulties are influencing town business enterprise and creating aggravation for both of those Des Moines staffers and people.

Capture up speedy: DSM’s past software package was no longer supported by its designers for updates and fixes that are frequently needed in advanced computer system programs.

  • The metropolis contracted with Tyler Systems and introduced new program, EnerGov, about 7 months ago.
  • But issues arose in the implementation, Anna Whipple, DSM’s IT director, informed the council Monday.

What they are saying: City supervisor Scott Sanders informed the council that the program has “extraordinary potential,” which will be realized as functionality troubles are solved and the program is better customized to fulfill DSM’s needs.

  • Mayor Frank Cownie claimed the selection to undertake the software program — which is utilized by other governments — will eventually help you save Des Moines thousands and thousands of pounds, compared to the other alternative of creating a metropolis-specific software.

What’s forward: Tyler Systems has agreed to supply 20 times of supplemental no-price tag buyer care to aid address virtually 800 of city staffers’ resolve or improvement requests, she mentioned.


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